Warranty and Support Services
By working in close co-operation with leading IT vendors such as Lenovo, DELL, EMC, Eaton and Microsoft we are able to ensure that we are always offering and supporting the very latest of IT products.
The Warranty Centre is part of our continuous improvement initiatives. We regularly assess and enhance our services, incorporating feedback and staying ahead of industry trends to ensure that our warranty offerings align with your evolving needs. Our commitment to excellence goes beyond the present moment
Comprehensive Coverage
1
Time is of the essence, especially in the world of IT. Our Warranty Centre is geared to provide rapid response times, ensuring that any issues are addressed promptly. Our dedicated support team works tirelessly to minimize downtime, keeping your operations running at optimal levels.
Rapid Response Times
2
SBS Systems Uganda Limited guarantees rapid response in warranty and support by providing hardware replacement and repair within manufacturer terms, software updates and patches for supported solutions, and a structured three‑tier support model—Level 1 helpdesk and remote troubleshooting, Level 2 field engineers for hardware/software issues, and Level 3 vendor coordination (Paxton, IDEMIA, Hikvision, Sophos)—with a response time matrix of 2–4 hours for critical issues, 8 hours for major issues, and 24 hours for minor issues, while ensuring clients receive real‑time updates on ticket status, resolution progress, and expected timelines.
Expert Technical Support
3
Backed by a team of seasoned professionals, our Warranty Centre ensures that you receive expert technical support. Whether it's troubleshooting, diagnostics, or guidance on optimizing your systems, our specialists are just a call away, ready to assist you in navigating the complexities of modern technology.
Streamlined Claims Process
4
We understand the importance of simplicity, especially when it comes to warranty claims. Our streamlined process ensures that making a claim is hassle-free. From online submissions to transparent communication, we've designed our system to provide you with a stress-free experience during any warranty-related interactions.
TRUSTED BY
13+
TECHNOLOGY PARTNERS
