Client Overview
Stanbic Bank Uganda Ltd is a premier commercial bank with over 60 branches nationwide. Their mission-critical applications and daily operations depend on a rock-solid Local Area Network (LAN) infrastructure that delivers security, reliability, and scalability.
Key Challenges
- Aging switches and patch panels causing intermittent link failures
- No formal preventive maintenance schedule, leading to reactive fixes
- Slow response to network incidents without a dedicated support partner
- Inconsistent documentation of fibre and copper cabling layouts
- Branch expansion hampered by long lead-times for new LAN installs
Services Provided
- Ad Hoc Call-Outs: 24/7 rapid dispatch for emergency link restorations and fault isolations
- Preventive Maintenance: Quarterly health checks, firmware upgrades, port testing, and cable certification
- New Installations: Structured cabling (fiber backbones, Cat6/Cat6a Ethernet), PoE switch deployment, and VLAN segmentation
- Repairs & Troubleshooting: On-site hardware replacements, configuration rollbacks, loop detection, and interference mitigation
- Network Audits & Documentation: As-built diagrams, labeling standards, and centralized asset inventories
Solution Implementation
1. Infrastructure Overhaul
- Replaced end-of-life core and distribution switches with dual high-availability chassis.
- Installed single-mode fibre backbones linking data centres and regional branches, using LC connectors and OM4 cabling for future-proof bandwidth.
2. Structured Cabling & Ethernet Upgrades
- Standardized Cat6a copper runs to all workstations, meeting 10 Gbps requirements for desk-side applications.
- Deployed PoE+ switches to power IP phones, cameras, and wireless access points without additional power drops.
3. Preventive Maintenance Program
- Established quarterly site visits to perform port-by-port inspections, dust removal, temperature and humidity logging.
- Automated SNMP traps integrated into the SBS NOC for proactive threshold alerts on error rates and link flaps.
4. Ad Hoc Support & Troubleshooting
- Guaranteed 30-minute remote diagnostics and two-hour on-site engineer dispatch for critical failures.
- Utilized handheld certifiers for live fibre testing and Time-Domain Reflectometry (TDR) for tracing cable faults.
Client Testimonial
Partnering with SBS Systems Uganda has transformed our network from a reactive patchwork into a proactive, resilient backbone. Their mix of preventive maintenance and rapid response call-outs keeps our branches online and secure.”
— IT Infrastructure Manager, Stanbic Bank Uganda Ltd
